Terms & Conditions

The Mark Method is the trading name of The Mark Method Limited Company No. 11116422

Below are the Terms & Conditions of signing up to work with The Mark Method.

These Terms and Conditions were previously known as the Privacy Policies, Appointment Policies. Changed July 2021.

The Terms & Conditions below outline the following:

  • GDPR Compliance

  • Consultations

  • Appointment Bookings

  • How to contact me

  • When to contact me

  • Lateness

  • Cancellation

  • Session Expiry

  • Discrimination

  • Injury/Illness

  • Locations

  • Gift Cards

 

GDPR Compliance

How do I store your data in order to comply with GDPR 2018?

Information such as your contact details will only ever be stored on a password protected device or in a secure lockable location. No one can access this data other than myself, or yourself upon request.

 

What data do I keep?

The data I will store may include, but would not be limited to, your name, age, contact information, and where applicable any injuries you have/have had, any medical information I need to be aware of, measurements for progression, and so forth. Your information may be collected manually or electronically and predominately using a Physical Activity and Readiness Questionnaire form (hereafter PAR-Q).

 

A record of our completed sessions will be kept on file each month to be provided for meeting accountancy and tax purposes, however no third party will have access to any of your private details and will not be able to identify you by using said records.

 

Why do I need your data/what do I use it for?

The data I keep is all relevant to your sessions, being used to help you meet your goal(s), or for insurance purposes. I keep data to be able to refer to any previous goal(s) met and overall progress, or to look at previous programmes I have provided which enables me to continue to provide the best service possible. I will use the data to ensure necessary allowances are made for your programmes as needed, for example, avoiding certain movements if you have an injury etc.

What if my data changes once we have already commenced sessions?

If you have any changes in your health since completing a PAR-Q form, you will either need to complete a new one or be able to provide medical notes to be stored with the original form by way of updated details. If any medical notes need to be obtained from a third party, your written consent will be obtained before any attempts are made to contacting other professionals. Examples may include, but are not limited to, physiotherapists, chiropractors and GP’s. The information obtained in this way will only ever be used to enable my professional understanding on your medical needs and allow me to make any necessary allowances to your programmes and provide the best service to you at all times.

 

How long do I keep your data?

PAR-Q forms will be stored for up to 6 years. I will not keep any other data longer than necessary. If sessions come to a permanent end then your data will no longer be stored, with the exception of records of previous sessions completed in order to meet accountancy and tax requirements. Any data I receive that I no longer deem necessary to keep or are not relevant for your sessions will be discarded securely with immediate effect for your protection.

By contacting me you agree to have data, such as your email address & private information, safely stored and used when moving forward with my services. If going ahead you will be asked to complete a client consent form which will confirm that I am committed to protecting your privacy as above. If you do not go ahead with sessions, any data collected will be securely deleted.

By using my services, you also agree to be contacted by The Mark Method Ltd. by phone, text or E-mail for reasons including, but not limited to, appointment confirmations, my availability, payment reminders, appointment reminders, promotional information, advice or programming content.

 

If you are a regular client and the privacy policy changes at any time, you will be notified.

 

Consultations

Consultation (Personal Training, Powerlifting Coaching, Nutrition Coaching, Biomechanics Coaching, Virtual Personal Training (VPT)/Online Coaching)

The consultation is a mandatory, free of charge, no obligation to sign up appointment so that I the trainer can get to know about you and your needs as a potential client.

This consultation is free for the first booking however still subject to the appointment bookings, lateness and cancellation terms listed below. If the terms in question are violated, rather than incurring a fee, you would be charged the standard pay as you go rate upon the next booking.

 

You cannot exchange this free consultation for any of the services I provide (e.g. free personal training trial session) as I wouldn’t be able to give you the standard of service I want to without it.

 

From start to finish the consultation includes:

  • Upon booking you will be sent a link to the Terms & Conditions on my website of which you have the opportunity to read through in your own time. You will be required to sign to say you agree to them at our consultation before proceeding.

If you don’t agree and wish to raise anything with me, you can raise any concerns to me before our first appointment which also gives me time to take on anything you have to say. If you haven’t read them, you will be required to read through them before signing. If you want a copy printed for your appointment, notify me upon booking if not before our appointment.

  • Taking your details for the PAR-Q (Physical Activity Readiness Questionnaire) such as personal details, goals, medical history, injury history (which may include: doctors notes, XRays/MRI Scans etc.)

*Please note, if I feel we cannot proceed with the sessions due to medical history/injury history, you may be referred to your GP, a Physio or the appropriate clinician before starting our training sessions. If you are to be referred, we will still continue to complete the consultation.

  • Getting to know everything there is to know about your current lifestyle (such as exercise, nutrition, sleep to name a few)

  • Advising you on what and how you could start to improve on where you are at with that currently. I will make notes to email over to you after the session.

  • If at any point you have any questions relevant to our sessions, this would be the perfect opportunity to ask. This can range from what my views are on a given subject, advice on supplements/diets, equipment you may want to purchase etc.

  • Availability & pricing at this point if not discussed already would then be discussed

  • After the session (may be a different day) notes & “homework” from our consultation will be emailed to you

  • We would then hopefully get started on our first session

                                                                                                 

Should you go through this appointment and unfortunately not wish to proceed with sessions, I post lots of free information which may help on my various platforms on social media.

 

Appointment bookings

Appointments won’t be officially booked until payment has been received in advance, however I always make sure you I have the availability you want before taking payment. You will be sent confirmation of your bookings via text unless you have set sessions of which will roll over to the following month.

Unless you Pay As You Go, sessions are sold as ‘sessions per week’ in one single payment up front. Once you have been booked in and payment has been taken, the month runs from your first session until the following date the next month e.g. 1st January to 1st February, 15th February to 15th March etc. appointments that aren’t used within that time frame will expire unless agreed otherwise.

Before/Upon taking payment if paying for x sessions per week, for ease it is best to book in a set day & time to have each week e.g. Thursday 12pm-1pm for December 6th, 13th, 20th & 27th, it may also help to set up a standing order to guarantee continual appointments at the arranged day & time.

If you cannot have set sessions due to having a random work schedule / working shifts we will book all appointments in advance for the month. After the first month it is your responsibility to contact me to schedule appointments upon you receiving your schedule and appointments are subject to availability, appointments that aren’t used within that timeframe will expire unless agreed otherwise.

If you only know your schedule 1 or 2 weeks at a time but still wish to pay in advance for x sessions per week for it to work out cheaper, it is your responsibility to contact me to schedule appointments upon you receiving your schedule and appointments are subject to availability, appointments that aren’t used within that timeframe will expire unless agreed otherwise.

 

When you have a holiday the more notice the better to guarantee your session(s) can be rearranged.

If I have holiday booked, I will let you know as soon as possible to rearrange our session(s). If we're unable to rearrange the session(s), the payment date will be pushed back to accommodate.

When you sign up to Block Booking Coaching, both Programming & Nutrition Coaching is included. In the consultation it will be discussed as to what services you wish to utilise and which you don't. Not using the Programming & Nutrition Coaching that is included, doesn't mean there will be a discount on the package and it won't be able to be saved for a later date.

Programming bookings

All programmes are set up through the TrueCoach app. The app itself has no fee but the programming does. On this app you can leave notes on each exercise so you can log the weight lifted, reps completed or give feedback to me on how things felt.

Premade programming is what it says on the tin. It has set workouts all good to go for your completion. Once the programme has been uploaded to your account, this date cannot be changed.

The programmes won't be customised based on what gym you train at or exercise preference but if needed I'll still be able to help.

Customised programming is based on you so we start off with the consultation so I can get more information on your goal(s), needs and equipment available to you at the facility you train people at. Once we have agreed a plan of action in the consultation, we'll agree on a start date for your programme. Once the programme has been uploaded to your account, this date cannot be changed.

How to contact me

As I work in appointments it is always best to text me as I cannot guarantee I’ll be able to answer should you call.

If you do choose to call me and I do not answer, feel free to leave a short voicemail of who you are and what you were calling about and I will get back to you at my earliest convenience.

I do not check my emails as regularly as I do text messages/calls; this is why you should never use email as a means of booking sessions (unless far in advance), notifying me of you being late, cancelling sessions or any other information I would need to know sooner rather than later.

When you can contact me

I am a big believer in work-life balance not only for you guys but for me to. My days will often start as soon as 4:30am and finish as late as 8pm however, you can contact me as per my working hours listed on my website www.TheMarkMethod.co.uk/open.

Once I am outside of my working hours my phone often goes onto silent or I disable notifications so I am not constantly working.

You can text, message, email me when you like but please note that I may not get back to you outside of these working hours.

 

Lateness

If you know you are going to be late and are on your way, please notify me via text as soon as possible. Even if this means you slightly delay to notify me via text whilst you’re making your way.

If you arrive late and continue with the session, we are to finish the session according to the original booking e.g. If we have a session arranged 12pm-1pm and you arrive at 12:10pm, we will still finish at 1pm. This is due to commonly having other appointment commitments.

 

If you are 10minutes late, I will text you via the mobile number you have provided in our consultation to find out where you are/if you are on your way.

If you are 15minutes late, I will call you via the mobile number you have provided in our consultation to find out where you are/if you are on your way.

If you are 20minutes late and I still haven’t heard from you, I have the right to cancel the session of which will be charged and will notify you via text.

TIP: If you are a heavy sleeper and we have booked an early morning appointment, to prevent you from over sleeping set a minimum of 3 alarms all consecutive to each other in minute intervals e.g. 5am, 5:01am, 5:02am. This helps prevent you waking up to the first alarm and accidentally snoozing / going back to sleep. OR if needed I can do "wake up calls" up to 60mins before our early appointment should I not have an appointment scheduled before.

It can also be helpful for you to set a reminder of our session the evening before, the morning of or 30-60minutes before our session to ensure you don’t forget.

 

Cancellations

If you know you cannot make an appointment, please notify me via text as soon as possible. It is your responsibility to contact me to reschedule the appointment(s), appointments are subject to availability, appointments that aren’t used within the timeframe will expire unless agreed otherwise.

If you give 24hours+ notice, you can reschedule your session any time within the payment month without losing the session.

If you give less than 24hours notice, I have the right to cancel the session of which will be charged and will notify you via text.

If you don’t give any notice, the session will be charged and I will notify you via text.

If you wish to cancel and stop with the service you are having, let me know as soon as you can. We will continue our sessions until we reach the end but I can spend the remaining time making sure you will be in the best possible place on your own if I haven’t already.

Refunds

The Mark Method Ltd. has a no refund policy, unless there has been no exchange of goods/services at the point of requesting a refund.

If you have paid for Customised Programming and I have already started work the programme, you will not be entitled to a refund.

Discrimination

The Mark Method does not tolerate any form of discrimination regarding race, age, sex, disability, homophobia etc.

If you are being discriminatory in a session, the session will end immediately of which you will still be charged the full rate for and all remaining session bookings will be cancelled & refunded 

Session expiry

Programming

All programmes are set up on the TrueCoach app. They are all based on 4 weeks worth of programming. Once I've received payment and we agree a date for your programming to start, the 4 weeks of programming will be available for the agreed time frame whether you do the sessions or not. Once the 4 weeks have come to an end the programme will no longer be available, unless you renew your programming package.

Coaching & Block Booking Coaching

All packages are subject to expire 3 months after the date of payment. All packages are still subject to the Lateness & Cancellation terms above as well as subject to my availability. If we agree to postpone one or multiple sessions, it is your responsibility to contact me to book these in before they expire.

Waiting List

If I reach my maximal capacity I will put together a waiting list; If you make an enquiry I'll notify you of this.

When enquiring, I take details such as Name, Goal(s), Deadline, What package you want to go with, your availability, What location you want (The Cave or Balance) and will contact you once a slot comes up.

The waiting list is based around availability and if I have slots open up that matches what you requested. If this is the case I'll contact the first person who requested that availability. If they don't reply within 48hours, I will contact the next person.

Price List

Contact me to see my price list.

Pricing is subject to change but you will always be given at least 2 months notice prior to any changes.

Injury/Illness

If you sustain an injury, you have options. You can:

  • Continue with the service you are having, I adapt the sessions to ensure not only do we not worsen the injury but we work to aid it’s recovery, however if I feel it’s within your best interest to be referred I will pause our sessions until you have been seen by the appropriate clinician.

  • Continue with the service you are having, whilst also seeing a clinician. I have worked in conjunction with many different professionals (listed below) so it would be useful for me to know what they recommend. If you work with a clinician that isn’t mentioned below, I would be more than happy for you to pass on my details so both them and I can work together to give you the best help possible.

This would require you to give consent (written or emailed) of us professionals discussing and disclosing your personal/medical information.

  • You can pause your sessions until you are ready to return.

The Mark Method works in conjunction with:

You can also go through the NHS, this is likely to take a lot longer as they have long waiting lists which could mean your treatment is delayed and further complications may arise. I would always recommend getting an injury assessed sooner rather than later when possible.

 

As I work with people of all abilities with various health conditions, if you yourself are ill please notify me via text as soon as you can be advised on whether we should postpone our session or not as well as what you can do in the meantime until our next session.

 

*If you are experiencing any symptoms of COVID-19, do not come in for the session and follow the NHS guidelines*

 

Locations

I am located at:

 

Balance Health Clubs, Thurston Drive, Kettering, NN15 6PB

Personal Training

Powerlifting Coaching

Nutrition Coaching

*No membership required to have any of these services with me

 

The Cave Gym, 5 Pasteur Courtyard, Whittle Road, Corby, NN17 5DX

Personal Training

Powerlifting Coaching

Nutrition Coaching

*Membership required to have any of these services with me.

As well as Virtual Personal Training & Online Coaching being available.

 

Gift Cards

All Gift Cards are subject to terms and conditions as outlined above.

In addition, please note that Gift Cards are also subject to the following:

  • Gift Cards are good for one use only, by one person; unless it has been specified upon purchase that the gift card is for group sessions.

  • Each Gift Card is non-transferable, non-refundable and cannot be exchanged for a cash value.

  • Bookings are subject to availability.

  • Gift Cards must be used before the expiry date applied.

  • Gift Cards are valid only for the service specified at purchase.

  • To redeem the Gift Card it must be presented at the receiver's consultation or first appointment or the receiver will be charged before the service takes place, of which the fee will be at the standard rate of the applicable service.

  • The consultation is mandatory and must be had before we start with any of the services the gift card has been purchased for.

Please ensure you read and understand the above before making a purchase and if you have any questions; get in contact.

 

If you have anything you wish to bring to my attention regarding these terms and conditions please do so before making a booking or before having the consultation.

 

Signing to say you have read and agree to these Terms and Conditions will be done on the consultation.

If there are any changes to these Terms & Conditions you will be notified.

- These Terms & Conditions were updated July 2021