Appointment Polices

Appointment bookings

Appointments won’t be officially booked until payment has been received in advance, however I always make sure you are pre-booked in before taking payment. You will be sent confirmation of your bookings via text unless you have set sessions of which will roll over to the following month.

Unless you Pay As You Go, sessions are sold as sessions per week in one single payment up front. Once you have been booked in and payment has been taken, the month runs from your first session until the following date the next month e.g. 1st January to 1st February, 15th February to 15th March etc. appointments that aren’t used within that time frame will expire unless agreed otherwise.

Before/Upon taking payment if paying for x sessions per week, for ease it is best to book in a set day & time to have each week e.g. Thursday 12pm-1pm for December 6th, 13th, 20th & 27th, it may also help to set up a standing order to guarantee continual appointments at the arranged day & time.

If you cannot due to having a random work schedule / working shifts we will book all appointments in advance for the month.

If you only know your schedule 1 or 2 weeks at a time but still wish to pay in advance for x sessions per week for it to work out cheaper, it is your responsibility to contact me to schedule appointments upon you receiving your schedule and appointments are subject to availability, appointments that aren’t used within that timeframe will expire unless agreed otherwise.

 

When you have a holiday the more notice the better to guarantee your session(s) can be rearranged.

 

Lateness

If you know you are going to be late and are on your way, please notify me via text as soon as possible. Even if this means you pull over whilst you’re making your way to send me a quick text.

If you arrive late and continue with the session, we are to finish the session according to the original booking e.g. If we have a session arranged 12pm-1pm and you arrive at 12:10pm, we will still finish at 1pm. This is due to commonly having other appointment commitments.

If you are 15minutes late, I will make an attempt to get in contact with you via the mobile number you have provided in our consultation.

If you are 20minutes late and I still haven’t heard from you, I have the right to cancel the session of which will be lost and will notify you via text.

TIP: If you are a heavy sleeper and we have booked an early morning appointment, to prevent you from over sleeping set a minimum of 3 alarms all consecutive to each other in minute intervals e.g. 5am, 5:01am, 5:02am. This helps prevent you waking up to the first alarm and accidentally snoozing / going back to sleep. OR if needed I can do "wake up calls" up to 60mins before our early appointment should I not have an appointment scheduled before.

 

Cancellations

If you know you cannot make an appointment, please notify me via text as soon as possible. It is your responsibility to contact me to reschedule the appointment(s), appointments are subject to availability, appointments that aren’t used within the timeframe will expire unless agreed otherwise.

If you give 24hours+ notice, you can reschedule your session any time within the payment month without losing the session.

If you give less than 24hours notice, I have the right to cancel the session of which will be lost and will notify you via text.

If you don’t give any notice, the session will be lost and I will notify you via text.

- These Appointment Policies were most recently updated Feb 2019